Never again. What a horrible experience with Samsung Direct. We bought a refrigerator from them and the first one had a dent in it. Never even needed to take it off the truck. Trying to explain this to Samsung was so difficult and for all our trouble they sent the same refrigerator with the same dent. Again dealing with customer service was a nightmare. Their promises to make things right were downright lies. They at one time posted 2 refrigerators on our credit card. What a nightmare! They then shorted us the refund. They gave their email address and promised to again make this right. Again pure lies. They don't respond. We ended up paying a service charge because of their lies. I don't understand why, after reading all these negative reviews, the company doesn't change their underhanded false ways. What a disgusting company.