Their customer service is abysmal, in Canada at least. And the quality of products is not that great either. Purchase a Samsung washing machine and the bearings went 2 months after the warranty expired. (It was only 14 months old at the time.) And to repair it will cost $600-$800 out of my pocket. Then I called regarding an S Pen issue for my 24 Ultra, only to find out it was not covered under the extended warranty I purchased. I called to get a new one (they only had S25 pens on the website) asked if the S25 pens would work with my S24, was told yes, so I ordered it. It does not. After spending 30 minutes trying to return it I was told I cannot because it was opened.