I updated my Samsung A14 two weeks ago and the screen began to freeze within a few hours and continued to freeze intermittently thereafter. Sometimes it froze as I tried to answer calls. Other times it froze when I refreshed the screen in order to check my messages etc. It happened more frequently as time went on. I tried various 'fixes' which I found online including restarting using sidebars, putting the phone into 'safe mode', clearing the cache partition and other suggestions, but nothing worked. I took it into the Vodafone shop from where I originally bought it on a 3-year contract, 14 months ago, and they said it wasn't a network problem. The manager checked if Samsung would trade it in but they won't take the A series anymore!! I went home and phoned Samsung tech department. Was on the phone with a young tech person for over an hour trying various 'fixes' including 'safe mode'. She said she'd phone me back after a couple of hours. She didn't! I then deleted various apps hoping that would fix the problem ...it didn't. About 5 days later I got back to Samsung Tech department and spoke to a lovely young Filipino guy called Justin for about 2 hours again trying various fixes. Nothing worked so he backed up my data on Google and did a factory reset remotely. I then tried to log in only to find that the 'OK' button didn't work ... it didn't light up and had frozen ... so I am now locked out of my phone permanently. Justin said he could either book me into a Samsung tech shop in either Solihull or Birmingham or alternatively I could send the phone there by post ... but it would take 7 to 11 days to get it back! I don't have a spare phone and they don't provide a temporary one. I said that was unacceptable as I couldn't spare a whole day driving from Worcester to Birmingham and waiting for them to fix the problem and also couldn't wait 7-11 days to do it by post. He said he'd get someone to call me the following day from the 'higher' team to try and arrange another solution. They called me twice today but hadn't turned their mic on so there was nothing but silence! I called Samsung again and told them what had happened and I eventually received a call from the so-called 'higher' team. I asked them if they could replace my phone as I'd had quite enough of the whole situation. She said that wasn't possible but they could send an engineer from a company called Likewise Ltd to my home in Worcester and fix the phone in their mobile van. I received an email from Likewise Ltd a few hours later to book the visit ... however they wanted to charge me £19.95! I called them and asked why I had to pay this as the phone is still under warranty. They said it was Samsung who charged this for any Samsung A series phone repair, not for any other Samsung phone!!! So not only did their update cause the 'freeze' problem, but they then want to charge me to repair the problem which their update had caused!!! Absolutely unbelievable!!! I phoned Samsung again and spoke to someone from the tech dept. She told me that the charge of £19.95 was made by Likewise Ltd, not Samsung ... the total opposite to what Likewise Ltd told me! I then put in a complaint to the 'higher' team who had assured me on our previous call this morning that I would not be charged. I'm now waiting to hear back from them. Why haven’t Samsung fixed this corrupt update? It’s been around for a while and each time I do a Google search more and posts appear from people like myself whose A14 phones are having exactly the same problems! The amount of customers complaining online must in the thousands! These big corporations are a bloody nightmare ... they walk all over people and disrespect our consumer rights. If I don't get any satisfaction, I'll be taking it further via the ombudsman. I realise that £19.95 isn't a huge amount of money but I'm furious that Samsung have applied this to any repairs, even when the item is still under warranty ... and especially as it's only for the A series. An utter shambles ... the whole thing stinks!