Sanlam were appointed to administer my late father’s estate. It has been over 7 years since his passing and as the nominated heirs, my siblings and I, have had to involve The Master, The Chief Master, and The Financial Institute of South Africa, due to several instances of what we believe to be failings and poor conduct within the management of the estate, whereby the estate has suffered direct financial harm as a result of the executor’s failure to act on their fiduciary responsibility and accountability to the estate. The heirs have made countless requests for clarification, provision of documents, and expenses borne by the estate where we believe these actions and decisions to have not been in the best interest of the estate. However this information has yet to be provided to us at our reasonable request, with some of these requests now ongoing for several months and years. The Administration of Estates Act is clear in that legally, an executor and their agents, are required to conduct themselves transparently, and to provide full disclosure to the nominated beneficiaries of an estate. This has not been our experience at all, and on this basis we wish that our father never entrusted his estate to Sanlam to manage. For over 7 years we have been denied the opportunity to fully reconcile the loss of our late father, and after this experience we feel that we have a very long way to go before we can get closure on our grief, given our memory of his death has been irreparably tarnished by our prolonged experience with Sanlam.