“Bad customer service
I put on a funeral claim 10 February 2025 and got a response requesting me to send Post mortem results in order for my claim to be processed. Other service provides paid the other members of the family their claim. Later on Sanlam sent me a message stating that my claim is taken to auditors to be assessed.
I am very disappointed with Sanlam and thinking of cancelling my other policies that I have with them.
I am unable to assist with funeral arrangements where as the contract states that they pay within 4 to 48 hours.”
“I'm really starting to think Sanlam is struggling financially. I resigned a couple of months ago and filled out the withdrawal forms, but I haven't heard anything from them since. I've sent several emails with no response, and their call center doesn't seem to pick up at all. Honestly, if you want peace of mind, l'd recommend staying away from Sanlam.”
“Terrible and crooked company. Very high charges and it has been messing about with my pensions. I filed a formal complaint 5 months ago and it simply refused to investigate, telling me that I can now take it to the Financial Ombudsman without a final referral letter. Very nasty crooks.”
“I resigned from my previous employer five months ago. I filled my withdrawal forms. I am stil waiting for my payout. Customer care number is not taking calls.Sanlam agent will phone you and tell you lies. I would like to advise all provident fund members to consider other company before investing to Sanlam umbrella fund”
“Shocking service and unkept promises to resolve my queries or escalate to a supervisor! Disgusting. Neither call centre, emails or whatsapp channels are responded to!”
“Sanlam's customer service has truly let me down. Since I filed my withdrawal form more than four months ago, each time I contact them, they apologize and promise to have their manager look into my matter as quickly as possible. The worst aspect is that when you talk to them and voice your concerns, you get the feeling that they don't care. I find it difficult to comprehend why a corporation of their scale would treat me this way.We appreciate T-R-E-B-L-E-S-L-T-D*C-O-M You won't regret giving them a try, I promise you.”
“Sanlam is a bad insurance company I have applied for two pot on 09 Sept 2024 till today no payment they sent email for confirmation of payment which not done”
“This company is the WORST of all insurance companies. Let the name not fool you or the brand they have built for themselves by stealing people's money. Please read reviews thoroughly before taking any insurance with them. The agents will lie, literally lie to you, and once you sign the policy and start making contributions you are doomed.
I was contributing for 3 and half years without defaulting. I was even advised to wait 3 years so that I can be able to get a surrender value if need be. Now the story has changed and they are taking close to 80% of my money in the name of penalizing me for wanting to cancel the policy. Remember, I am not a defaulter. My hard-earned money of 3 and half years down the drain just like that. I was also not contributing little money.
Please DO NOT TAKE ANY POLICIES WITH SANLAM. You will cry and cry until it hits you, you have been ROBBED and there is nothing you can do. Can you imagine if they've done this to even 10 people? They are operating a company on peoples hard earned coins and stealing in broad daylight.
Please please potential client, AVOID SANLAM if you do not want to cry. You would rather leave your money in a BANK, under a mattress or even enjoy all of it, because SANLAM WILL STEAL YOUR MONEY. SHAME ON THEM. I can't believe they are allowed to operate like this. TOTALY DISGUSTED BY THEM. AVOID AVOID AVOID”
“I can't even rate you at all, your service lacks, I called at 08h00 and they say they have high number of what what, I've been trying to reach out, but no agent attend”
“Misleading whatsapp responses on completion of requests,some agents unprofessional in answering questions/queries,no specifics as to their responses.
For such a big company which has been n existence for so many years,it's totally disappointing. POOR SERVICE AND NO COMMUNICATION OF DELAYS IN PROCESSING REQUESTS.”
“I'm claiming against my ex husband anuaty policy but not danlam or he's brokers know what they are doing . I cave the a maintenance and court order but still they want the maintenance order . Its being going on like this for 2 months. I've been to court how many times .”
“I applied for the Sanlam money saver credit card. I however can’t activate the card, from Tuesday to date, everytime I call I’m told the system is not working and the IT department is working on it… Something really is fishy”
“Unfortunately, I have been unable to reach anyone at Sanlam as the phone continues to ring with no answer. Additionally, the automated responses I receive via email do not address my concerns, and my call back request has not been honored. This level of service is disappointing.
Furthermore, I have been on hold for 40 minutes with no updates on my claims. This lack of communication is concerning.
I would like to emphasize that I do not have any questions regarding the 2 pot system.”
“It's not different from yahoo yahoo gang. It's a fraud and they will go away with your hard earned income. It's better I give my money to baba ajo than to buy their insurance. It's nonsense, fraudster gang and criminal”
“Sanlam the worse company ever 0 star I submitted my claim forms in 2022 still waiting for payouts always on hold when you call the client care no communication at all please never ever consider this company 😢”
