WORST service EVER!!! I am trying to obtain a TAX certificate. Being shunted around from pillar to post. Asked to be copied in on the email to the "correct department". SANLAM, I THINK YOU NEED TO DO AN OVERHAUL AND TRAIN YOUR PERSONELL AS THEY CLEARLY DO NOT KNOW WHAT THEY ARE DOING. ONE ACTUALLY CUT ME OFF WHEN TRYING TO EXPLAIN WHAT I WANTED. I HAVE HIS NAME BY THE WAY. Eventually went to the local office, was given an email to request it but the email turned out to be fake/incorrect. Yesterday (12Aug'23) SCClientCare actually asked whether I required a TAX certificate to which I replied in the positive, supplied them with all the relevant information requested and the Annuity number which was taken out by by previous employer on my behalf, to subsidise the payment of my medical aid. Automated response received, quote "We are attending to it and the estimated date for completion is 2023-09-12. Please quote the above-mentioned reference number should you have any enquiries". This is the FIRST institution where you have to wait over 3 weeks for a Tax certificate!!!! Come on, wake up!!! By the way, the reference number is 1365590122. Unfortunately one cannot proceed with a review unless you select a "star". You should include a blank block for no stars as well as that is what you deserve!!!!! By the way, you should also allow more than one communication option as I used all 3, email being the most.