I am very disappointed and disgusted by the lack of client service with your institution. Your consultant take forever to respond. You provide different references for the same issue. Whenever I phone to enquire your consultants are confused, there are no previous notes. Management does not follow up on complaints. The service is poor on all levels. I am still waiting for a positive response for almost a year now. On 02 November 2022 I wrote a letter to Sanlam requesting them to cancel few insured members from the policy. On 15 December 2022 I received a letter that informed me that the policy had lapsed. When I enquired about the lapsed policy, Sanlam admitted to having made a mistake by cancelling the entire policy. The consultant that assisted me promised to fix the error by escalating the matter to a special team. I was later informed that the case was still under investigation when I enquired about the hold up. You made an error but I am the one who pays the price. Fast forward 6 months later I was told that I needed to pay for the months that the policy was cancelled and I clearly refused. My reasons for refusing are merely the fact that I am not covered and have not been covered for the day the made the error so why should I be in debt for the months that they erased my policy from their books. Now they still refuse to reinstate my policy until I pay for the months. I am still taking this up until you do something about this and fix your house and your mess. Hire competent people who are ready to provide effecient and effective customer service. You treat Sanlam as an illegal somalian spaza shop with no license and expired items. You have been the worst institution I have ever come across and you are not willing to listen or change. Sanlam Life you have been the worst. I trusted you with my life. I had a life cover with you but clearly you have n o interest in the lives of the people you serve.