Bad customer service
I put on a funeral claim 10 February 2025 and got a response requesting me to send Post mortem results in order for my claim to be processed. Other service provides paid the other members of the family their claim. Later on Sanlam sent me a message stating that my claim is taken to auditors to be assessed.
I am very disappointed with Sanlam and thinking of cancelling my other policies that I have with them.
I am unable to assist with funeral arrangements where as the contract states that they pay within 4 to 48 hours.
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Alice, Customer Support
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