Kenan (Handover) and Konrad (Sales) are a couple of liars and thugs. They would go to any length to dupe you and get the car and you off their forecourt. They will lie to you, falsify facts and promise you the world and when it comes to delivering on their promise, they will simply renege on what they have said. Please please please ensure you record the entire handover process, test drive the car and read everything thoroughly including checking the service history of the car before signing any paperwork as you simply cannot trust these bunch of liars. They say all the good things you want to hear but hide the real facts. Whilst I am privileged and will be taking these con artists to court, I would want to warn you as I know, not everyone will be this privileged. Incident: Booked a Range Rover online worth 41,200 on 27th November 2021 and was told the car is being serviced (later they claim it was already serviced on 24th November 2021) and is under preparation and will be ready on 1st December 2021 for pickup. Then on the day, got a call just before I was to leave to collect the car that it was not ready and to wait until next day. So next day on the collection day, was told by Kenan that they have a 14 days no questions asked return policy for all cars as he would not allow a test drive saying it was dark. I have 2 witnesses with me who heard and understood the same on that as well. Then to pile up the pressure said there are 2 other buyers in the queue if I was not to buy the car that day. He then rushed the paperwork not giving me sufficient time to go through everything sighting closure time and/or other appointments. In that time he would also ask you to leave a review for him. On the way driving home found that the Car had an airbag light fault, had the wheel tracking completely out and the break pads were squeaking when brakes applied. Called Kenan next day and was told the airbag light was a sensor issue and would be sorted, the tracking would be sorted by wheel alignment and the break pads were new so were squeaking. Whilst checking the paperwork a couple of days later found that it showed last service was done back in Mar 2020, a year and 9 months ago! Asked Konrad but got no answer for a day and then when I chased next day he sent a screenshot reflecting the same service history - he had no clue! So to be safe, got a service booked with the dealers and it transpired that one of the tyres is below the recommended tread depth of 3mm, the front break pads are not new and worn and the rear suspension bushing will need replacement soon plus there is rust under the car. When raised all these issues saying wanted to return the car under the 14 days returns policy, was told by KENAN that he did not offer that and even said that he did not say the break pads were replace or were new - LIAR! Top management are also complicit in these practices. Their attitude and response is as follows and I quote clearly demonstrating their disregard towards safety and quality of their products and no sense of any customer service experience whatsoever! ‘All tyres are above legal limit and whilst the inner of one tyre is less than three mm the measurement is taken as an average across the centre three quarters of the tyre to determine whether the tyre is above or below the required thresholds. In this instance all tyres are above the 3mm recommended tread depth. All brakes are above legal limits. At no point did Kenan state that we would fit new pads or that new pads were causing the squeaking. Kenan confirmed that if the pads needed replacing when the vehicle was inspected then we would do that. We do not change all pads on all vehicles if they do not need it. Bushes are reported as worn as it is a second hand vehicle and they might need replacing soon. However, LR do say this would likely be at the next service date and the item is not marked as urgent.‘ They charge a premium price and handover substandard products! YOU HAVE BEEN WARNED!