Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.58

4.6 Rating 591 Reviews

90 %

of reviewers recommend Saxton 4x4

Company Reviews

Questions

Metrics

4.6

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Saxton 4x4 1 star review on 14th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We cannot thank you enough! Outstanding customer service and attention to detail through out the whole buying process. Would highly recommend using Saxton’s and especially Elliot Bruce who has certainly gone above and beyond.”

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Posted 3 years ago

Hi Jordan! Thank you for your lovely review! Your kind comments will be passed on to Elliot. Kind regards Saxton 4x4

Posted 3 years ago

“Avoid this dealer if you can Avoid this dealer if you can! I showed interest on a car on a Saturday. They convinced me to pay a 1000 pound deposit despite me making clear that I needed to be sure I could insure the car properly. The car was also missing a key. I cancelled my interest on a Monday after telling them on the Sunday that the car was not insurable. They refused to give me my deposit back claiming they had carried works on the car (coating) which clearly never happened on a Sunday! Please avoid and go to a proper approved Land Rover retailer!”

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Posted 1 week ago

“AVOID! I called to see if I could come and view a Range Rover I told Heather I just wanted to come and have a look at a few they had on the website. I was told by Heather I needed to pay a £500 reservation fee, I said i just wanted to come and have a look but Heather said they could not guarantee a viewing if i did not pay. I reluctantly paid the £500. The car was a state and I told them I was not going to go ahead and was assured by the manager Ali that I would receive my reservation fee back within 3-5 working days they asked for my long card number and address details for the refund which I found strange as the payment could have been made by bank transfer. It has now been 3 weeks and I still have not had my money back! This is £500 to view a car that I didn’t want to pay in the first place that I still do not have it back. My calls are now being ignored and I am told they will call me back but never get a call back. They are crooks they will make you send them money that they know they are not going to give back! AVOID AT ALL COSTS THE CARS ARE AWFUL AND THEY STEAL YOUR MONEY!”

Helpful Report

Posted 1 month ago

“Firstly, I should state that I put up this review six months ago. The manager of Saxton 4x4 phoned me and asked me to remove it "while they sorted the issue". Pretty sure that's illegal. If not then it's unethical. I agreed though as I'm always keen to give someone a chance to fix a problem. However, they have failed to uphold their end of the bargain. I purchased a Porshe Macan in July 2024. I felt I'd overpaid a little but the car was clean and in excellent condition. The salesman assured me it had a full service history and waved away further questions saying he'd send me the service book which "had been mislaid". I did a part-exchange with a vehicle which I'd meticulously taken to an Audi garage to preserve the history so it was something I brought up several times. Fast forward a few months. There's no sign of my service book. I wrote 4 emails to Saxton 4x4 and phoned them twice. Each time I was told someone would phone back in 24 hours. They never did. The vehicle then experienced an Adblue leak. I took it to a Porshe garage who told me that: a) This should have been easily spotted if it had been serviced before I'd bought the vehicle (as claimed by Saxton). b) There was no record of the vehicle having ever had a service in the Porshe network. So I was lied to about this car having a full service record. It does not. It also didn't have a satisfactory service (if one at all) when it was sold. Saxton 4x4 have since been unable to provide ANY documentation showing the vehicle has ever had a service - even in their garage when I bought it from them. In short: If you are looking for a car that's been cleaned and don't really care about it's road-worthiness or history then they do a great job. However, if you want a vehicle that has been serviced professionally, honesty about a service record and any form of post-sales customer service then you should absolutely avoid this company.”

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Posted 1 month ago

“I am writing to express my utter frustration and dissatisfaction with the shocking service I have received regarding the vehicle I intended to purchase from your dealership. After placing a deposit on a car, I traveled to collect it, only to discover that the car was damaged. The vehicle was absolutely not in a condition suitable for collection, and I rightfully refused to accept it in such a state. Since then, 20 days have passed, and despite repeated attempts to resolve this, I have been left with no alternative vehicle or acceptable solution. Even more outrageously, my deposit still has not been returned, despite the clear fault lying with Saxton 4x4 for presenting a damaged car. I have now made four separate trips from London, wasting considerable time, effort, and money on fuel, only to be treated with an appalling lack of professionalism. During this ordeal, I have had the misfortune of dealing with your manager, Ali, who has shown a complete disregard for customer service. Not only did he fail to resolve the situation, but he also had the audacity to suggest that the damage to the car was somehow my fault, a claim which is both insulting and entirely untrue. As someone who has purchased five cars from various dealerships in the past, I can confidently say that I have never encountered such poor treatment and incompetence. This entire experience has been nothing short of a nightmare.”

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Posted 2 months ago

“Thank you James H, fantastic service from viewing the car to collection of the car. Made Katie’s 2nd car purchase a happy one, one happy customer!”

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Posted 4 months ago

“Struggling to give even a 1 star review. Very poor before, during and after purchasing a car. If it wasn't the car I wanted we would have gone elsewhere. Before: several calls from different people confirming when we were planning a visit, neither had the information we had previously given. Ok not too bad. However when turning up on the day only an hour early we left after 3 and half hours with only 20 mins interaction during that time. Have a look at the car, change the offer on my trade in several times and sign some papers. Agree to return a week later on the following Sunday to collect the car providing everything agreed. No call received to say finance accepted yet email received to sign paperwork. Had to make a call to check this was genuine. This paperwork was wrong. 3 phonecalls later received replacement paperwork. Every time I rang with a query the call ended with see you Friday and see you Saturday 'no we will be there on Sunday' Arrived Sunday. Signed paperwork, car signed over, there's your keys. Really? No let's look over, are you happy, any questions? Told you'll receive a call or email on Monday regarding the Service and MOT paperwork and will find out where the 2nd key is. I called about 8 times from Tuesday onwards as no calls were made to myself during the week each time saying to not call my husband as he works nights, call my number its my car. My husband had some missed calls, I've not had any. Still outstanding the details for the service, MOT and my spare key. I've given up ringing!!! Date of experience: 14 July”

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Posted 4 months ago

“I’m calling them to get refund 3 times a day more then 1 Week!!! Still waiting for call back!!! Only to get refund set up!!!! Customer service is 0”

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Posted 4 months ago

“Where do I start I come to the showroom looking for a new car and not only waited 1.5 hours for my appointment salesman but then the car was not ready to view still have not had my deposit back. Avoid avoid avoid….”

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Posted 7 months ago

“Outstanding service as always from Sam, Tarik and Jenna. Quick and efficient. Thank you for the VIP treatment”

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Posted 7 months ago

“Darren and Fahan were great in organising test drives for me for three vehicles at short notice this busy bank holiday weekend. Although we did not agree to a mutually agreeable price, Darren’s customer service was of the most highest standard. Thank you Guys”

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Posted 8 months ago

“Tom was a total pleasure to deal with You have been fantastic… very supportive… not the usual car sales type.. quite refreshing. Thank you for your support today hugely appreciated. Thanks again.”

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Posted 8 months ago

“Collected our car today very happy with the service given by Tom all questions were answered and nothing was too much trouble.”

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Posted 8 months ago

“Long story but short version is they charged me for a ceramic coating and didn't apply it properly. Had car 4 weeks and still not resolved. Requested refund and nothing yet. Now having to start a claim with the small claims court.”

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Posted 8 months ago

“Drove for 8 hours straight to the dealership and met Brett Robert’s - he could not have been any more helpful, he assured us he would look after us which he did- we have had the car for a month now and we are extremely satisfied- the missus has shocked me by saying we will definitely be back there, and I have already recommended Saxton to family and friends which is something I very rarely do as people have their own tastes - I would also say it is definitely a no pressure sales environment & the choice & quality of cars on show is worth a visit on it’s own, thanks to Brett Luke & Brittany for your assistance Date of experience: 22 February 2024”

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Posted 8 months ago

“Purchased a defender RK70DYU £50500 with a defective passenger front headlight. On day of collecting Saxton 4x4 informed me they had swapped the light with another defender they had in stock!! After telling me an new one would be fitted? I refuse to complete the sale and end contact by phone from sales person Charley and called a Wanker for cocking!! Keep a lookout for the telephone conversation on YouTube??”

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Posted 10 months ago

“Bought a Jaguar F Pace from Saxton 4x4 mid October faced major issues straight away, sent it for repairs for three weeks, got it back in the same condition. Saxton 4x4 is unresponsive to complaints. Discouraged potential buyers from considering them due to poor customer support and unresolved issues. An absolute nightmare!”

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Posted 11 months ago

“Thank you Tom, great service. Nothing was too much trouble, the whole process was made very easy. 10/10.”

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Posted 11 months ago

“I come down to collect my new car today Tom and Britney were great very easy process indeed.”

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Posted 1 year ago

“A huge thanks to Matt Pacey at Saxton 4 x 4 for looking after me. He really went above and beyond. Great service, informative product awareness, professional approach and superb attention to detail. Matt would be a real asset to any employer.”

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Posted 1 year ago

“Superb Service throughout, from the reception staff to the one to one service provided by the salesman who dealt with me, (Charles Wheeler) the service is 2nd to none, (Charles's is a credit to your company) this is my 3rd purchase from Saxton and I wont be going anywhere else to purchase my next vehicle.”

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Posted 1 year ago

Saxton 4x4 is rated 4.6 based on 591 reviews