My fiance and I had a terrible experience with Saxton 4x4 on 16.02.22 to see Mercedes GLC 2019. Called them first to check if the car is still available and one of their team called Daniel confirmed that it is. First of all, we have been waiting to be seen for 1.5h by Daniel, after that time we asked at reception how much longer we need to wait for the response was that they thought Daniel had already seen us.. Once Daniel finally arrived, we have been informed the car is at a different location so we had to wait for another long time with no updates from their seller Daniel. When finaly car arrived, we did view the car however when we asked for the test drive, Daniel has said 'we don't do test drives here' which we found very strange to sell cars and do not offer test drives.. and on top of that on their website, it says that Saxton 4x4 offer test drives. Looks like Daniel was not interested to sell the car to us at all. From the beginning, he did not take us seriously, and we felt that he doesn't want to serve us at all. When he finally brought the papers for the car, he showed us the price on their website which was £32,750 when we found that car on Autotrader as well as Gumtree (it wasn't on their website at that time) the price was £31,199. When asked about that he went to check with his manager and confirmed that the price was discounted and not updated on their website and the correct price is £31,199. He said that this car was reserved and then not sold due to the finance not being approved and then discounted. Once we said that we want to buy a car, but want to do a test drive before, suddenly, it turned out that we can do the test drive which we did and all went fine. During the test drive Daniel, also said that he knows what happen with the price and explained to me that there was some confusion around its milage and that's why the price was wrong however confirmed it is £31.199. After the test drive, we said that we want to buy this car, Daniel took my details and said that it will take a few minutes. We were happy that after that long time at least we found the car we wanted. He came back after a few minutes and informed us that price is actually £32.750. We were shocked that he confirmed the price 2 or even 3 times and after us being there 5 hours with the 1-year-old baby he now changing the price! After I started to explain that it was really frustrating that we were waiting 5 hours there and that he confirmed the price it suddenly changed. I asked to speak with the manager and Daniel became very nervous and rude towards me. He was trying to avoid me speaking to his manager and even called me being rude... After 5 minutes Daniel invited me to the office and the finance manager/director named Andy met me there. He tried to explain that they cannot monitor the prices on Autotrader and Gumtree as they are external websites however how come they are advertising their cars on those marketplaces and cannot monitor prices... Daniel was with us in the room and he kept interrupting me when I was trying to explain my side of the story which again I found very rude. In the end, the conversation with the manager was pointless, the matter was not resolved, and we did not even hear sorry. Instead, they could only blame us for not making the appointment (despite not being made aware that we need to). The team at Saxton 4x4 made a mistake with the price and we were the only ones who suffer from this. Wasted 5 hours there, with no food, 4 hours driving and ending up in the massive traffic as visit took that long, all of that with 1-year-old baby, overall visit caused a lot of stress and at the end not even bought the car and only reason for this is their behavior towards us and the whole situation that was only their fault. They are proud of their great customer service and positive feedback which clearly is not great at all. Never experienced anything like this in any other dealership. Better avoid that place..