I am writing to express my utter frustration and dissatisfaction with the shocking service I have received regarding the vehicle I intended to purchase from your dealership. After placing a deposit on a car, I traveled to collect it, only to discover that the car was damaged. The vehicle was absolutely not in a condition suitable for collection, and I rightfully refused to accept it in such a state. Since then, 20 days have passed, and despite repeated attempts to resolve this, I have been left with no alternative vehicle or acceptable solution. Even more outrageously, my deposit still has not been returned, despite the clear fault lying with Saxton 4x4 for presenting a damaged car. I have now made four separate trips from London, wasting considerable time, effort, and money on fuel, only to be treated with an appalling lack of professionalism. During this ordeal, I have had the misfortune of dealing with your manager, Ali, who has shown a complete disregard for customer service. Not only did he fail to resolve the situation, but he also had the audacity to suggest that the damage to the car was somehow my fault, a claim which is both insulting and entirely untrue. As someone who has purchased five cars from various dealerships in the past, I can confidently say that I have never encountered such poor treatment and incompetence. This entire experience has been nothing short of a nightmare.