Firstly, I should state that I put up this review six months ago. The manager of Saxton 4x4 phoned me and asked me to remove it "while they sorted the issue". Pretty sure that's illegal. If not then it's unethical. I agreed though as I'm always keen to give someone a chance to fix a problem. However, they have failed to uphold their end of the bargain.
I purchased a Porshe Macan in July 2024. I felt I'd overpaid a little but the car was clean and in excellent condition. The salesman assured me it had a full service history and waved away further questions saying he'd send me the service book which "had been mislaid". I did a part-exchange with a vehicle which I'd meticulously taken to an Audi garage to preserve the history so it was something I brought up several times.
Fast forward a few months. There's no sign of my service book. I wrote 4 emails to Saxton 4x4 and phoned them twice. Each time I was told someone would phone back in 24 hours. They never did.
The vehicle then experienced an Adblue leak. I took it to a Porshe garage who told me that:
a) This should have been easily spotted if it had been serviced before I'd bought the vehicle (as claimed by Saxton).
b) There was no record of the vehicle having ever had a service in the Porshe network.
So I was lied to about this car having a full service record. It does not. It also didn't have a satisfactory service (if one at all) when it was sold. Saxton 4x4 have since been unable to provide ANY documentation showing the vehicle has ever had a service - even in their garage when I bought it from them.
In short: If you are looking for a car that's been cleaned and don't really care about it's road-worthiness or history then they do a great job.
However, if you want a vehicle that has been serviced professionally, honesty about a service record and any form of post-sales customer service then you should absolutely avoid this company.
1 month ago
Saxton 4x4 has a
4.6
average rating
from
591
reviews
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