Very disappointing and unacceptable experience. I would never recommend this place to anyone. My car was initially valued at one price for a part exchange, but on the day I went to pick up my new car and drop off my old one, things changed drastically just two hours before. 1. They told me my MOT needed at least three months to be valid and demanded a £500 deposit until a new MOT was done the next day. 2. They also required another £500 deposit until my logbook arrived. 3. On top of this, they claimed a few thousand miles difference on my car’s mileage and reduced the agreed price by £700. After heated discussions, they dropped the price again by £500 at the last minute, right as the paperwork was being finalized. This felt intentional, as they knew we liked the new car and had come prepared to complete the deal. I went in with a happy mindset, excited to buy a new car, but they ruined my mood and left me feeling cheated. If my bank loan hadn’t already gone through, I would have canceled the purchase on the spot. This kind of behavior is shocking from such a large company, and it’s clear they use underhanded tactics to make money off customers. I left with my new car feeling upset and disappointed. The sales manager, Ali Charmi, is the worst. Don’t trust him. He talks nicely and comes across as professional, but he’s actually very corrupt, trying to take money in dishonest ways. After my bad experience, I asked around and found that many people mentioned his name as well. Be very careful with this guy. God sees everything, and I believe they’ll regret treating customers this way one day. Date of experience: 04 December 2024