My dream car turned into a nightmare, and I have Saxton 4x4 to thank for that—along with Ross Chalis and Carl Murphy. They are completely careless. Before buying, they answer your calls and emails promptly, treating you with respect—it feels like a dream. But the moment you have a problem, they disappear.
I bought a G63 for £140,000 on August 29th. By September 5th, I noticed that when changing gears, my car was shaking. After insisting, Saxton finally took it to their authorized Mercedes garage—but not an AMG specialist.
At first, they claimed it was just a battery issue. But after I pushed them to investigate properly (because I don’t think they even used a computer to diagnose it), they said a rodent might have caused damage to the gearbox. At this point, I was still within the three-month warranty. However, when I tried to extend it, the management held a meeting and decided not to allow me to do so.
So, I took the car myself to an AMG specialist. After three weeks of in-depth investigation and sending the analysis to Germany, they confirmed that the rodent issue had nothing to do with the gearbox failure. Meaning, I now have to pay for the repairs myself.
I have started the process to reject the car. Please avoid Saxton 4x4—once they have your payment, you’re out of their system. This experience has left me feeling depressed and deeply disappointed.
1 week ago
Saxton 4x4 has a
4.6
average rating
from
593
reviews
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