We ordered the 11 piece classic set through William and Sonoma. It came with a big scratch in the bottom of the largest pan so we had to send it back And re-order it, this time delivered to our house. This one also came with a big scratch in the bottom of the same pan. Not sure How this happened! I called scan pan to see if they could just replace the one pan but they said no It was very inconvenient to have to pack up the pans again for the second time and return the entire set through William and Sonoma again. We have another very large pan from the same collection that I ordered online that we absolutely love But I’m not sure I will try a third time to get an unscratched set