I did not rent with you on my most recent cruise because the last time I rented from you the hospital bed didn't work. The time before that, the bed had issues that were able to be resolved before my ship left port. I don't know why I had problems those two times because I never had problems before but it is so very important not to have any problems when you're going away for several days. The saving grace was the extremely responsive Customer Service. I don't doubt that I will rent from you again in the future but I hope you will address the issues with set up of hospital beds. CARNIVAL does not allow anyone but you. Royal Caribbean still allows the choice of Scootaround or Special Needs At Sea. Your rates are not really competitive. It was nearly $100 less for a 8 days with Special Needs At Sea. Obviously, you don't have to be competitive when it's a CARNIVAL Cruise, but I would have considered you, even with my past problems, on my last RCCL had you been competitive. I have two more RCCL cruises already booked and one Disney Cruise. I hope you're more competitive when I book my hospital beds for those cruises.