“No brakes! Every time we went into the ships elevator, which is only about 2 inches deeper than the scooter length, we seemed to bump the elevator wall. If power is turned down to go very slowly wheels cannot pull themselves out of the gap between elevator floor and lobby floor, add power and hit wall. Several times I released the throttle and scooter kept moving once hitting a fellow passenger, no injuries thank God! Why are throttles no not progressive as on most motorized riding devices such as snowmobiles? And why no brakes, I am surprised these devices are even legal, or that cruise lines allow them on board.”
“This company is a middleman and some other business actually provides the scooter/wheelchair. Mine was delivered with a defective charger and I spent an entire day dealing with scootaround who could not actually fix my problem, and they would not give me the phone number of the actual business that could. It would've been much better if I had rented directly from the equipment rental business. That's what I will do next time.”
“NCL only allows Scootaround rentals on their ships. So, I contacted Scootaround and reserved an electric wheelchair for my once in a lifetime NCL cruise in January 2024 leaving July 3, 2024. Today, 3 days before leaving I received a call that they can’t fulfill my request! Apparently they only have 1 electric wheelchair in Europe and it was damaged. How ridiculous to only have one and yet if you listen to their advertisement while you sit on hold they boast about their wheelchair rentals! They did offer me a manual wheelchair. How on earth do they think I’m getting to the ship in the first place?? It’s not a manual wheelchair I need…it’s an electric wheelchair that will provide me with some independence!! They couldn’t even provide me with a scooter (although that would have been extremely difficult for me to use).
I have never been so disappointed in any service until Scootaround. Thanks for ruining my trip Scootaround. I will have to reconsider using NCL in the future if I have only you to rely on!”
“Car broke down on the way to car show in Carlisle, Pa. Called customer service to explain my situation. Gave them 5 options to help me out I was told NO "5" TIMES. Basically I just lost my $100 reservation and was told to kick rocks...”
“Your staff at carnival terminal F was exceptional. My name is Frances Hudson. My own scooter wasn't charged and I thought I had left my charger home. Your staff and an older porter pushed it out of passenger traffic. I rented one of yours. On several occasions the scooter just took off and wouldn't stop even when I released the controller. In fact it collided with objects and passengers. This was not operator error as I've been using mobility scooters for years now and this is the first time I've experienced anything like this. Fortunately no one was injured and were all kind about it. Please check this scooter out before someone is injured. Let me say again how pleasant and helpful your staff was at terminal F and D. They were a life/cruise saver for me”
“Not worth the money. Rented a scooter for a Disney cruise from Port Caneveral.
I am a disabled vet and can only walk a few steps. The scooter was delivered and the seat was torn and stuffing was coming out. Twice while using it on the Disney private island and the ship, the scooter just stopped working I wrote the company and requested a refund but heard nothing.”
“With bad knees, the walking part of Las Noches is difficult, but it is an event I love. This year, I tried a motorized scooter and it was the perfect solution. I was able to go everywhere and do everything! The 2023 event was wonderful. I loved the musical , storytelling, and nature tents and venues at the end of paths. The mingle of cultures and the music out under the moon and stars makes my enjoyment of the season much richer.”
“Very good experience. The scooter was clean and functioned perfectly. No problems with the battery running out like I've sometimes experienced in big box stores. The staff was very friendly and helpful.”
“could not get the thing to move. Battery was on a full charge, key was on, it was in gear, brake was off. did not know where to turn to for help. figured it was not the ships problem.”
“Very simple, fast, and efficient on checkout. I would have liked to get documentation upon the return of the scooter. As a member, I receive this service complimentary. I was concerned there was a $1.09 on the Checkout contract but that was disregarded.”
