I only gave 3 stars because we were on a cruise ship and the hoyer lift that I rented wasn’t at my room at the time of sailing. After calling the company and being given several different answers it finally arrived! She it arrived and we went to use it the cylinder was t any good and the ship had already sailed off!!! I am handicapped and require total body care. The wonderful engineers with the help of my brother in law figured out the problem and then they were able to repair the cylinder and I was then good to go! It was stressful and the ships staff were extremely helpful. My daughter who takes care of me ran around going back and forth to the customer service desk calling your company. I didn’t get a refund or a genuine apology from the company for the almost 48 hours that I went without the lift that I paid for! I rent from this company for every cruise and I think it’s a shame how this situation was handled!