We rented 2 Scootaround scooters for a 21 day cruise in Europe. One scooter was given to us UNCHARGED. The other had a broken key. We called Customer Service before we left the dock - did not hear from anyone until of course the ship had left port. Scootaround said there was another key taped to the bottom of the seat. Guess what? No key! The second scooter would not hold a charge. We found the charger to be defective. Luckily we had the 2nd charger, but had to wait twice as long for the 2 scooters to charge. We repeatedly went to Guest Service on the ship & they put in repeated calls to Scootaround 's customer service number. No one would answer. Within 3 days, BOTH scooters started making horrible noises & thumped as they rolled around. We went to several major ports, but Scootaround said they had no locations available to make exchanges. It was the WORST experience of our years of cruising. Scootaround DOES NOT maintain their vehicles in good condition AND they don't care! NEVER AGAIN WILL WE RENT ANYTHING FROM SCOOTAROUND!!!!