There was some initial disappointment......in that the promised, "The scooter will be in your stateroom upon your arrival" turned into an inquiry with the Ship's Director of Customer Service to locate and deliver the scooter. In fairness the unit was delivered and was in use before we left port and also in fairness it would seem that the Cruise personell were responsible for delivery to our stateroom and had simply not had time. That said, the scooter worked very well and made a huge difference to my partner's enjoyment of the holiday and allowed us to enjoy some onshore excursions that otherwise would have been impossible. I will also add that before I contacted Scooteround I had exhausted every enquiry with local disability equipment vendors that were no help at all ! A 10 minute call to Scootaround had our needs catered with no fuss, problem or confusion. Thank you Scooteround, I recommend your service to anybody in need of mobility equipment on short notice and short or long term rental.