I sent a letter to Kendra after my trip three months ago. Still have not received a reply. This is what I reported: Hi Kendra At boarding and getting the scooter, I noticed that the scooter was making a clacking sound. I called your office to report this at around 12:30pm on the 10th of December 2022. I was told that the cabin staff onboard would assist me with the issue. I find this totally irresponsible as they are not trained in scooter maintenance. They were not able to help me. Furthermore the scooter was held together with duct tape on the base as well as on the armrests. It was an old repair and the duct tape ruined two of my tops pulling threads out. The horn would go off by itself continually and made my use of it very embarrassing and scaring or annoying other passengers. It was a most disappointing rental and certainly not worth the money I had to pay for it. I am certain you could have found the time to replace the scooter before the cruise left port, but no effort was made from your offices to find a solution. I am going on another cruise in June but will not use Scootaround.