Rented for a cruise. Picked up the scooter on Monday. The scooter started malfunctioning on Tuesday evening. By Wednesday morning, it would not operate. Took it to Customer Service on the Ship. The CS rep on the ship offered an exchange. We took it. The exchanged one was just as bad as the original. Went back to CS on Thursday to see if they would contact Scooteraround for us or see what assistance they could provide. CS advised nothing they could do but to rent us one from the Ship, but it would cost us $50 and a $50 deposit. Did not feel as if we should have to pay for a service that we had already paid for from the company that the Ship told us to use. Asked CS to contact Scootarond, but advised they could not. Finally, Friday, I bit the bullet and used my phone to make the international call. After several calls totaling over 30 minutes at $3.99/minute, with being on hold and speaking with rep, the issue seemed to be resolved. However, it was only short lived as within an hour after the call, the scooter was dead again! Because I did not directly contact Scootaround until Friday, they consider the issue did not begin until Friday. They did offer a refund of $77 and a future credit of $40. That certainly feels like a huge slap in the face, considering there was 4 days that it was not operational. The refund was barely for one day rental. I highly suggest that no one without an international calling plan use this company.