I rented a scooter for myself and my wife on feb 2024 for the cruise ship Mardi Gras halfway up the ramp the chair died had to be pushed to the customer service desk they called scooter round at the port before asap while still in port the response they received was they are already packed up and getting ready to leave bottom line carnival let me use a smaller scooter with less features that broke down I went through 2 or 3 scooters on that cruise and scooter round said they could only give me 1 DAY credit because I was given a use of another scooter while on board my wife and I cruise twice a year for over 15 years and rent 2 scooters each time we cruise on Feb 8th Mardi Gras 2025 your company don’t care about the handicap anymore just your bottom line I know this won’t be taken care of I’ve talked to 3 or 4 members of your team so I purchased my wife a nice electric wheelchair and will tell everyone I see with one of your chairs my story and how it’s cheaper to rent local