scooter battery charger stopped working and we lost two full days of our holiday, and spent around 2 hours on the phone trying to sort it out. we knew the problem before calling and requested a new battery charger to be delivered that day but they insisted on various phone calls and making us charge it for hours and check it. Fortunately the second person we spoke made arrangements immediately and thus they finally agreed to send a battery in the evening after pledging our case, and it never turned up. After requesting a completely new scooter, it arrived lunchtime the following day, meaning that was a second day of our holiday was lost. Extremely disappointing given my dad couldn’t get around the hotel independently without the scooter due to his disability and we were on the last two days of our holiday. We received compensation for half a day. If we need to hire again we will not choose scootaround as they did not seem to understand how essential the scooter was for someone’s independence.