Went to my local Screwfix to collect a purchase that I ordered on line, I arrived at the store, to be greeted by an employee on the front desk, showed my collection number and was politely told that its not in stock, however she said "after checking stock availability, they have the same item at their other branch which is only 2 miles away, Great, I said ill collect it from there, then she told me we cant do that with no understanding of a explanation of why they are not able to do this. I was kind of took back by this, ok I said what can I do ? she explained that I need to go to the other branch and pay for it again. So I will now be buying this twice!!!!. ok I said, cancel my order here and I will go to the other branch to pay and collect, then she told me that she cant cancel the order until the item has come into there depot and I will need to call the customer service number to cancel. Shocked by the above I walked out and went home, My wife went to cancel the order and explained why we was cancelling, to be told by the customer manager that it WAS in stock in the depot that I first went too. Never the less I went back to the depot and collected the item. To be fair I have never had a bad experience using screwfix, but this day showed how their internal management communication processes and understanding of stock control was somewhat unprofessional, also I'm still not sure why you cant transfer a order from one branch to the other if the customer is willing to collect and potentially not having to pay for the item twice ?