Summary - buy elsewhere, don't rely on Screwfix!! To explain in more detail I ordered a radiator and was told this would take 3 working days for delivery and I confirmed with someone to fit this the following Friday 12th February. On Wednesday 10th February at 9.31am I contacted Screwfix on the 0333 011 2112 number and spoke to a someone called Emma who informed me that it was infact out for delivery today (Wednesday) and it was in transit. I said to her 'they've confirmed that?' and she said yes they have. So all day on Wednesday I waited in on the delivery and by 3pm I started to get a bit anxious as to where it was. I called the number again and was informed that it wasn't being delivered that day and it would be Thursday! I received a text message on Wednesday night to say the delivery was going ahead on the Thursday !! On Thursday morning I received a text message to say that the delivery wasn't going ahead and I was to contact the number 01604 215 000 (Panther Deliveries) and when I did so, I was informed that the radiator was 'damaged beyond delivery' - how a solid steel radiator can be that badly damaged I will never know. I explained that I had booked in someone to fit this radiator the next day, Friday therefore I needed a replacement ASAP. On contacting Screwfix again I spoke to Louise Mikolajewski and explained the circumstances of this radiator not being delivered and that we required it on Friday at the absolute latest. She said she would book this in for me and would call me back. As I have a 6 month old son, the time I spent on the phone over the last two days was not easy to do and not receiving calls back just added to the stress. My Father then called Screwfix several times speaking to Harley, Sue & Nicole on Thursday afternoon to confirm that it would be despatched and we would receive it on Friday although a time couldn't be guaranteed for arrival but it would definitely arrive on Friday. I received a text message on Thursday night to confirm a delivery time slot and everything was on course. However, this morning (Friday) I received a text message to say delivery would not go ahead and I was once again to contact Panther. Another huge inconvenience when you have a 6 month old screaming for food and someone arriving in the next hour to start removing the old radiator and moving pipes to suit. I called Panther and was informed that the delivery would NOT be taking place today (Friday) and that it did not reach their Scottish Distribution Centre on time. You can imagine my stress levels at this point hit maximum. Three days I had been expecting the radiator to come and now with the person fitting it on the way to my house I've been told it will not arrive - again!! I called Screwfix again to speak to Nadia or Louise, I was told that Louise had just arrived and she just needed to switch on her computer and she would call me back. In the meantime I called Kudox (spoke to Paco) to find out what was happening as well as Panther and learned that the delivery definitely couldn't be made that day as there was 'no space on the vans'. Louise did leave me a voicemail at the same time stating she would look into it and give me a call back once she had found out what was happening. This voicemail was left at 8.37am. By 9am I already had the answer from Kudox and Panther and tried to get in touch with Louise but I was told she was in a 'meeting' - I spoke to a Jason Boon (Ext 4983) who took every detail and said a Manager of that department would call me back as soon as possible. An HOUR later I still had no call back so I called again, all the while the person fitting my radiator had been sitting in my house drinking tea and twiddling his thumbs unsure of what to do! If he removed the radiator would the new one arrive this afternoon or would I be left with heating in the dining room and kitchen of our house until the following week?! We are also expecting a staircase to be fitting the following week in place of where the old radiator would be so this inconvenience is delaying the entire job! Now 10.21am, two hours after I spoke to Panther and I am no further forward and I am certain that thee radiator will not arrive today. Louise calls back at 10.34am and tells me that the radiator will definitely not arrive today which I already knew from speaking to the supplier more than an hour previousl!! Another total waste of everyones time and the whole Friday or having work done in the house for preparation of the staircase being fitted next week. This is a complete disaster and I certainly won't be ordering anything from Screwfix again. We were about to start a huge loft conversion and had priced all the materials from Screwfix however I think we will just take our money elsewhere.