BEWARE CLICK AND COLLECT IS A TOTAL F***ING JOKE AND WASTE OF TIME! ORDERED ITEMS ONLINE TO PICK AT THE BIRKENHEAD STORE, I WENT TO THE COLLECTION POINT BUT I WAS TOLD I HAD TO QUEUE IN THE MAIN QUEUE TO GET MY CARD PIN VERIFIED! THIS IS NOT WHAT MY CONFIRMATION EMAIL STATED! ' Please bring the card you have paid with and head straight to the collection point where you will be asked to verify your pin.' WHY ON EARTH YOU NEED TO GO THROUGH PIN VERIFICATION!! ITS ABSURD!! THE MAIN QUEUE WAS ABSOLUTELY CHOCKA BUT 3 TILLS WERE OPEN, SO I ASKED IF I STILL HAD TO BE IN THE MAIN AND ONLY QUEUE! I WAS TOLD YES! THIS IS DESPITE A HUGE PLACARD ABOVE THE TILLS STATING ' CLICK & COLLECT in as little as 1 minute'. SENSING MY FRUSTRATION, A STOREWORKER SHORTLY ENQUIRED IF ANYONE WAS COLLECTING, WHICH I WAS AND GOT MY ORDER, BUT AS THE 'COMPUTER SYSTEM WAS DOWN' SHE GAVE ME MY ORDER BY LOOKING AT MY CREDIT CARD WHICH IS WHAT IT SHOULD HAVE HAPPENED! AS I WAS COLLECTING IT THE LEMMING WHO DIRECTED ME TO THE QUEUE WAS STILL INADEQUATELY TRYING TO JUSTIFY HIMSELF!! ITS GOING DOWNHILL FAST SINCE B&Q BOUGHT THEM OUT!