I have been a Screwfix customer since 2013 and have spent lots and lots money over the four year period. I have recently purchased a Miter saw and stand to go with it from Screwfix Harrow branch. I found the saw to be faulty over the weekend and took both items back to the same branch for refund on the 25th day. I wanted to return the saw as faulty and the stand as “Not fit for purpose”, because the stand is has no use to me without the saw. There are lots of reviews on Screwfix website left by other buyer stating the same fault that I have experience with mine. I have been served by two members of staffs both failed to understand how a customer should be treated and their rights are. Specially the first lady who served me made comments such as “You had it for a month now brining it back” & “I cannot take the stand back”. It was made to look like that they are doing me a favour by providing refund for faulty items. There seems to be lack of respect to people/customers and their feelings among the staffs. I would rather pay extra, for better customer service and to be respected as on should be. The Deputy Manager Denis at Harrow branch has refunded my money but it could have been done in a polite and respectful manner.