As my ordering list will show I used Screwfix on a weekly bases for tools and materials. The disappointment stems from when you try and speak to a manager or supervisor to query a delivery. It is impossible to speak to either, however, the manager will listen into the telephone conversation and advise the operator on what to say. Their delivery system is suppose to be next day, however, this is not the case I have to telephone them and ask them when the order will be delivered. I was even supplied a 5 litre container of varnish that had been severly damaged wrapped in a plastic bag. I ordered a bench saw and extension - the extension arrive but the table saw never. These are only a view of the disappointments that I endured. I wrote a letter to the Director I received a standard letter from customer service outlining their policy on dealing with customer queries but that was it. I now shop else where. Samuel Ellis - Unbeatable.co.uk