I ordered a set of Bosch drills through Click and Collect and paid online. I had a message at 9 am this morning to say the drill set was in. I had a phone call at 9.10 to say it wasn't in and would not be available, to get my money refunded I had to phone Screwfix Customer Services. She gave me the wrong number. Why did I have to phone, it was their fault not mine. I phoned, the amount would be refunded within 5 days (why that long?) I then had another message at 9.30 to say my product was in and ready for collection. What a Mickey Mouse company, do yourself a favour and use Amazon and you won't get these problems.