Used their click and collect service but when my wife went to collect my things 12 hours later, they told her she would need to return the NEXT day to get them, I rang customer service who then rang the actual store and then the store blamed my wife for not having the correct credit card-they never even asked her for the credit card! I ended up making another special journey to the store who then told me the same thing about the credit card-this is the worst service I have received in 25 years of using Screwfix. Maybe time to start using one of their competitors.