Went in to the nearest Screwfix store, was greeted by 2 members of staff who couldn’t look like they wanted to be there less. Waited 15 minutes to be served and asked for an outside drain cover. The man serving me went to look and brought back the totally wrong drain cover. He turned to the other employee who happened to be the duty manager - Caitlin and she laughed at him for getting the wrong cover. He asked her for help to which she replied in a very sarcastic manner ‘can’t. Serving a customer’. The man serving me then looked at the photo I had of what I needed and asked his duty manager to look, she looked and simply said ‘no don’t do those.’ And went back to doing what she was doing. I said okay, thanks I’ll go somewhere else then. Other people in the shop looked a bit surprised by her behaviour and she obviously noticed this, so she backtracked and asked me again what it is I was looking for and she’d look on her computer. At this point I was angry and a little embarrassed so I thanked her again and left. Never going to screw fix again! Plenty of other places that sell same things and give better customer service!