On the plus side, they tend to have products I want. On the minus side they are a shambles. They have a 'Click and Collect' service. The problem is, despite the overhead signs, they use all tills the same. So when you are just collecting something, you have to queue up behind all the people who are not sure what they went and spend ages at the till thumbing through the brochure. Yesterday they had 10 items on special offer, one being a fan heater. I dropped in to buy one, and they had one on display. Trouble was, the Computer could not recognise it (nor half their products). They had loads of them instore, but said they could not sell me one. After some time, they said the best thing was for me to drive home, order it online and then return to the store!!! Eventually they agreed to sell me one on paperwork 'but only on this occasion'!!!! The Manager refused to come out and deal with this, but left a Young Girl to do it. She did a good job in the circumstances. Maybe they should swap places. The above is typical for Screwfix. They have a centralised system, so when one store is out, they are all out, which is frequently.