A warning for anyone thinking of purchasing a larger item from Screwfix. The type of thing that is not stocked in store and needs to be delivered to your home by one of their suppliers. I ordered radiator online on the 3rd November, £250 was taken from my account the next day and a radiator was delivered Tuesday. Unfortunately, not the one I had ordered. These things happen, I called Screwfix and told them the wrong item had been delivered. They told me the item was delivered directly by a supplier who close at 5pm so wouldn’t be able to arrange pick up until the next day. Didn’t hear anything the next day so called them again and went through the story all over again and was told they will pick up Thursday and it will need to be signed for. No good, nobody home on Thursday so I said it would need to be Friday and I want the new one delivered the same day as I had a plumber booked to fit it. They couldn’t guarantee that, may take a few working days to get the right one delivered, best they could say the following Monday. Plumber cancelled and rebooked for the following Thursday. No radiator Monday, called Screwfix again and told it had been loaded on the wrong lorry. Nothing Tuesday, called them again, said they would have to contact the supplier to find out where it was. Wednesday it was delivered, luckily my wife just happened to be at home when they dropped it off. Great, looks like the right one this time. Plumber arrives Thursday, wrong radiator again and this time they had sent me one that was damaged. Thankfully plumber doesn’t charge me for wasting his time. Called Screwfix again and went through the saga all over again before telling them to cancel the order, refund me and and pick it up. Over the weekend went to B&Q to look at their range of radiators, ordered one online and it was delivered next day in perfect condition. Called Screwfix on Wednesday to ask where my refund was as they had taken £250 from my account over 2 weeks previous with nothing to show for it. Told it would take 3 to 5 working days. Now over 3 weeks since the money was taken, radiator form B&Q fitted. Still no refund. Called Screwfix again to ask where it was and told they needed to call supplier to verify the faulty item had been picked up. Told them it had been picked up a week ago and I have been waiting over 5 working days for my refund since then, Told I would have to wait another 3 to 5 working days as the fact it had been picked up wasn’t added to the system a week ago. Furious. Hours wasted on the phone and still no refund. Never using them again.