I phoned to buy a pair of work boots for my son who lives 50 miles away. I asked if I could pay and he pick them up from local shop (Bromsgrove) No problem they said aa long as he has order number and proceeded to take my personal details and money. I then receive email advising that he can’t collect without my card so I was basically defrauded out of my money. Spoke to Lee (Bromsgrove store manager) to try and rectify situation - he is just plain rude and kept repeating “its policy.” It’s presumably also Screwfix policy to mislead customers into parting with their money