Screwfix - great at taking your money; lousy at refunding it I purchased some jigsaw blades online for collection at the Screwfix branch in Plymouth. I then realised that they weren't compatible with my jigsaw and immediately phoned Screwfix customer services. They said they could cancel the order and refund me. Guess what? No Refund. I followed up with an email to Screwfix and received a response on 24 Nov 19. No apology for the delay. The email stated that the Plymouth store would be contacted and that I would receive my refund when the store put the item back into stock. It's now 11 Dec and still no refund. This experience has led me to look for alternatives to Screwfix and I've since discovered Tool Station and I have to say their prices are far far better than those at Screwfix.