Not acceptable and I’m not even sure legal. I get the problems but they have had weeks to find a solution Thank you for your recent e-mail. My apologies for the delay in replying, our Call Centre and Head Office are currently closed and so we have a very limited team dealing with an extremely high level of customer enquiries from home. Our stores are not able to accept returns until further notice as we are now providing a service that minimises social contact and we can assure you we will do all that we can throughout these unprecedented times to protect our colleagues, customers and their families. Please keep the item and your receipt safe and return it back to us when normal business resumes. All trading updates can be found here My apologies for any disappointment or inconvenience this may have caused and if we can be of any further assistance please do not hesitate to contact us