I completed an order for a tape measure online and was informed it was a collect today item.i then received the text that my order was ready . I arrived at Bangor Co. Down store around 6 minutes before closing time . There were about 3 others in front of me and I was informed that the customer In front of me was the last they would be dealing with and to come back in the morning. I told them I had received the item ready for collection text and was less than impressed. A couple of minutes later I was sitting in my car on the phone and was approached by a staff member telling me they could deal with me. I gave the order number went to the door and was told the item was out of stock . I wasn’t offered an alternative ( it was only a tape measure after all) I was informed I would receive a refund in 10 days. According to screwfix their collect today items are in stock and will be available within minutes of placing your order. Not impressed.