Previously bought a dewalt drill as part of one of their promotional offers included a free usb charger.... After 2 months using the drill I had to take it back. The drill chuck was non functional. As part of their policy to return back to dewalt for repair all accessories part of the original sale had to be returned. Whilst picking up the repaired drill, I noticed the sub charger wasn't inside the box. SCREWFIX Oldham is not accepting any responsibility and trying to say it wasn't in the box. I have lost all faith in this company. Any normal company would try and resolve this with there customers. It's a dewalt usb charger which I'm really not bothered about it tbh.. It's the principal. I found the store manager (Gail Fridge) to be very unhelpful and uncooperative. Sherif the phone down on me after not being able to answer my questions regarding the correct complaints procedure.. Very unprofessional. WONT BE USING SCREWFIX again. The staff training should be same as B&Q as they are the the same Company ran under a different name