Ordered all my materials over the phone to pick up from a coats store, 3 days in advance. I was assured they had all the goods I required. On the day the staff just handed me a box of stuff and I was told all the goods I ordered are in the box. Having shopped at screwfix before, I decided to check the box. Turns out the all important middle connector piece was missing,. I had to interrupt another customer that was placing an order because the staff were nowhere to be seen. Turns out it was the manager who said "sorry did no one tell you, here I will print off a cancellation for that piece cause we don't have it". I couldn't believe they were goi g to let me walk out of the store with a sealed box with a part missing. They were literally trying to steal from me. Spoke to Victoria from the head office who was no help. They ruined my job for the day. I will never rely on screwfix again. They are useless Victoria in the head office is also useless and has stupid blind faith in her lying staff.