Absolutely terrible customer service, or shall I say more or less non existent! Had a product from screwfix and it was faulty, then got a replacement sent out. A month later the replacement was faulty. I then asked screwfix to collect the item from my address and give me a refund. They sent the courier out to collect the item last Friday. Since then it’s been nothing but ignorance and blatant lack of customer service. I still haven’t received my ‘refund’, and still don’t have a clue when or if I will be getting it. I have emailed them countless times with the emails clearly being ignored. I have asked countless times what account the money is going back into, when I will receive it, etc. All to no reply. Very quick to take your money but an absolute horrid company when it comes to processing a refund. (Of £519.99). Will never use screwfix again as they clearly tell their staff to ignore certain emails. Spent thousands with them over the course of this year but have already changed supplier. Complete and utter waste of time and thieves. If you are going to spend money with these then know they will ignore and try to keep your money instead of processing a large refund.