Utter time wasters. I appreciate COVID has impacted supply but when I’ve spent over 3 months trying to buy a product from them and had some of the worst communication I have ever experienced from a company - I’m done I have been given 5 dates over these 3 months for release of stock after numerous calls and nothing has materialised. They aren’t even able to tell me what stores have supplies of this item which is just a joke. No option to preorder, no way of being notified of availability...It’s the equivalent of a customer with a wad of cash in his pocket looking to buy something in store, and the shop attendants telling us to ‘just wait a bit longer’ throughout an entire day while they spend all opening hours having cups of tea in the back room. This is the kind of customer service that means I will never use them again. It’s infuriating and insulting and I can’t remember ever experiencing anything so poor If Screwfix took the item off their store or were just honest with all the other furious customers in the products Q and A thread this wouldn’t be so bad, but for someone who budgeted to renovate a house with this being a vital tool (planer joiner) and started months ago it’s absolutely unacceptable. I will never set foot in their stores ever ever again