S'ervice' C'omplete 'S'hite Ordered a sofa and two chairs online 05/07/20 with an estimated delivery date of 18/09/20. Informed by email delivery date wouldn't happen and new revised date was 12/10/20 (advised in email that no terms/conditions had been broken therefore no refund would be offered at this time). 12/10/20 came and went. On 15/10/20 I received a txt message stating I would be contacted in next few days to arrange home delivery...... NOTHING! I used Online Customer Contact form a couple of times and tried calling several times (don't bother trying to call as only the payment sales team will bother to pick up). Finally a response from SCS on 28/10/20, Order won't be ready until 12/01/21!!! (and this is only estimate) Shortage of materials, flights delayed during Covid, orders overrunning (you name it, that was their excuse). I've used Customer Contact Form again asking for a refund........ AGAIN NOTHING. Please believe every bad thing you hear about SCS they're unbelievably shocking! Great ads, great offers but it's all nonsense. THEY NOW SPONSOR 'GINO'S FAMILY FORTUNES' and I can assure you its no coincidence all the contestants are standing.