SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The question should be what went right. Have never in my 70 plus years experienced such diabolical customer service. Having said that I should explain there was absolutely no customer service. Hundreds in the phone queue, they do not respond to emails. Sent one computer generated response about their problems nothing about my order. Only response I got was from Steve Carson ceo.within minutes only to be informed he no longer works for them, lucky him. He referred me to someone else who totally ignored my emails and concerns. I have only listed my disgust at their customer service but could add the lies they spout about their delivery dates. Surely reviews should be primarily about their products and not the horrendous way they treat their customers. Like so many avoid at all costs shameless, charlatans”

Helpful Report

Posted 1 day ago

“Avoid!!! I ordered in September with the promise of delivery before Christmas. Now its January 2025 and its not due (estimated date) till February 2025. So now its after 28 days of the delivery date we are now getting a refund!”

Helpful Report

Posted 2 days ago

“Ordered 2 sofas. Paid in full. Waited 8 weeks for delivery, they turned up the wrong colour. I ordered dark grey and got white. Waited nearly 2 hours for customer service to answer the phone and she was rude. 12 weeks later the new sofas turned up again in white. Not the colour I ordered. We won’t be using scs again. Nearly 6 months and still haven’t got what I paid for. Terrible service and customer care. .”

Helpful Report

Posted 4 days ago

“Ordered settee and chair on 22nd may paid in full was told 14 weeks max after 14 weeks had text saying furniture was in distribution centre would have delivery date in couple of days gave my old furniture to charity shop and cleaned room ready heard nothing so rang for delivery slot was told it was clerical error what a joke, was told for months it was in container at docks on 29th November container with my furniture in was damaged and all contents scrapped and asked if I wanted it reordering it would only take 12 weeks as problems have been sorted so I said reorder it I would wait 12 weeks checked tracking and it says expected 28th February checked next day now says 22nd march that would make it 10 months if it come on that date it’s now 28th January emailed 3 times 5 weeks ago they’dont reply”

Helpful Report

Posted 6 days ago

“Everything. Ordered sofa in September said delivery would be 27th December then cancelled said 7th January, contacted me yesterday (6th) said further delay it will be in their distribution centre on 9th. Arranged delivery for next week 15th. I won't hold my breath. Never shopped there before never will again. They've got my money. If I could give this review no stars I would. You cannot speak to anyone directly, constantly told call wait is about 400 minutes finally called me back this morning. In the meantime still getting text messages saying delivery drivers on their way. Apparently texts generated before they were told there was a delay so I really didn't know what was happening. Poor and shoddy service. Cannot even phone the store you ordered from. One disappointed and extremely angry customer.”

Helpful Report

Posted 1 week ago

“Absolutely pathetic, ordered 2sofas in September, I was assured I would receive it by Christmas, then told it would be 27th December, it didn’t arrive, I then received a text last week saying great news , your delivery is due on 6th January, I rang this morning to be told their warehouse hasn’t received it and the new delivery date is 9th January, I don’t have much hope it will arrive, I just wish I’d read the reviews before I ordered, next time I’ll avoid SCS like the plague”

Helpful Report

Posted 1 week ago

“Sofa was due in September, paid in full. October and November I was told it was delayed. December comes along and I get a call to say the sofa I ordered is no longer being made. Had to then wait a further week to get a refund sorted. Avoid this company at all costs.”

Helpful Report

Posted 1 week ago

“SCS main product is not sofas its DISSAPOINTMENT, Every step of the way. Can't imagine how this company remains in business. The catalogue of error reads like a horror story. The one star rating is a complete exaggeration”

Helpful Report

Posted 1 week ago

“Should be a zero rating. Bought an advertised 3 seater which started sagging within a few weeks. Complained then had a visit fron assessor who told us it wasn't fit for 3 people and cushion was inferior, only to find his report to the Ombudsman said we were sitting too close to the edge. Enlisted Trading Standards whose attempt at getting a reply from SCS have ignored. They just don't want to know once you have paid. They have even ignored the manufacturers request to revisit my complaint. Don't know how they are still in business.”

Helpful Report

Posted 2 weeks ago

“Scs experience ABSOLUTELY RUBBISH we paid in full don’t know if you take hp contract any better but from our experience they just don’t care took down details incorrectly from start. Phoned lady from Scs who corrected details but told us delivery date had been delayed by two weeks from what we had been told in store so now would be 13th December. We told her we had no sofa from original delivery date. We also told her we would like to go down cancellation route,advised only store management can deal with that. Yep here we go visited local Kirkcaldy store to tell them we corrected contact details for delivery also told suit wouldn’t be with us until 13th December we want to cancel as we have no suit until this date and we are in our late fifty’s so this is not acceptable. Yep wait for it yep pass the buck shop manager said don’t know why they told you it was up to me it has to be head office. I was raging 😡 I requested he phoned from store and sorted it out he refused and said he could only email our complaint to head office. Yep there’s more…. Got phone call saying we will not get refund full stop basically nothing we or he could do.🤯😡😡 The latest update still waiting as container with our suit hasn’t arrived. DO NOT BUY FROM THIS COMPANY WE ORDERED THIS SOFA SEPTEMBER 15/9/24”

Helpful Report

Posted 2 weeks ago

“Just tell the truth if the sofa isn't being delivered!!! Paid in full. Said don't mind when sofa comes but just be honest. Wasted my breath- lied to! Do not buy anything from this company!”

Helpful Report

Posted 3 weeks ago

“So new home buyers of our first home as a couple, thought we would take the jump and buy a new sofa, sales people were good, did their job well. Conformation of my purchase came through 10 minutes later, delivery address was incorrect with all of the information on the lady, phone number, address etc, I emailed the helpline, no answer, called any phone numbers I could get, no definitive answer or resolution, went to the store and kicked up a fuss (putting it lightly) then they finally actually looked into the error. No apology given, no compensation (not that I asked, I just wanted my sofa), spoke to the delivery men who were excellent, they said "oh yeh, that happens all the time" just sums up my entire experience with SCS and I will never shop or even consider shopping there again. Very disappointed!”

Helpful Report

Posted 3 weeks ago

“I simply want to know where the sofa is that I have paid for in good faith and is overdue by 3 weeks. Scripted customer service with nothing but delaying tactics. They DO NOT save your place in the queue and ring you back. We ordered our sofa at the end of summer for guaranteed christmas delivery. Now, no one knows if the sofa is even in this country. I rarely write reviews but this is absolutely necessary to avoid other customers becoming so stressed. Avoid at all costs.”

Helpful Report

Posted 3 weeks ago

“What has gone wrong with this company SCS? It's a complete joke the whole thing has gone from bad to worse. We ordered a power recliner chair and a sofa in August we knew there would be a 12 week wait while the items were being made in Italy, happy with that. So a week before the 8th of November 2024 got an email from the delivery company saying that they will deliver the sofa. This is the start of the nightmare... First of all the sofa was damaged (scuff marks on the leather) and no sign of the chair? we asked what about the chair, the driver said has nobody contacted you. We replied No , oh dear you should have been told that there was a descrepency with your order the chair was in the country they just did not no where!! This is a big power reclining chair not a stamp. So 16th of December weeks later a chair was delivered this was also damaged (scruff marks again) it was also missing the power pack and a completely useless and a different colour to the sofa. So what next. Well it is a nightmare trying to contact anyone at SCS you will find you are 135th in a queue, that should have been a red flag and a warning, if they are having that many complaints daily no wonder you can't get through to anyone. What next after two days managed to talk to someone explained the situation to him (sorry for the inconvenience and problems you're having..) he then said to take some photos and then send them to him via WhatsApp. We are getting on a tad and I am disabled. Disappointed isn't a strong enough word. Thanks SCS you have ruined Christmas for us. I would strongly recommend you steer well clear of SCS they take your money then don't have any interest in you as a customer...”

Helpful Report

Posted 3 weeks ago

“Ordered our sofa 1st September, had no communication from scs at all,we had to go in store and find out where it was,this was mid November, already overdue, then had a txt saying being delivered 14th December for them only to cancel that a couple days before, trying to ring them a nightmare as you will be 150th in the queue, supposed to be ringing us today with a date,but still nothing,will be 4 months on 1st January, if we dont here nothing today definitely cancelling ,absolute joke of a company.”

Helpful Report

Posted 4 weeks ago

“Bought a sofa in September 2024 with a promise of delivery before Christmas. Delivery date came and went with no communication. Received an email a week later saying it won’t be delivered until mid January 2025!”

Helpful Report

Posted 4 weeks ago

“Ordered corner suite begging September 2024 with guaranteed Xmas delivery received email 13/12 to say would now be after new year paid over 2;000 . We did get a refund today but nothing to sit on won't be back”

Helpful Report

Posted 1 month ago

“DON'T SHOP HERE! SIMPLY THE EORST CUSTOMER SERVICE- I WON'T BE RECOMMENDING TO ANYONE EVER AGAIN.. I recently bought my leather sofas from the ScS in Basingstoke and I was so impressed by the service I then bought a dining table and chairs even before my sofas had arrived. I then recommended ScS in Brent Cross to my brother so he could also purchase new sofas for himself, then when it came to notifying him of the delivery date fir his sofas they failed to let hom know in time for him to arrange to be at home and failed on badic customer service skills. I then tried to speak to the floor sales man in the store on behalf of my brother and I tried to explain but the sales man just talked over me and basically told me he couldnt talk to me as I was a third party. He then said he had no interest in which store I had bought my furniture from even though we were returning customers sold on service. This man shoukd NOT BE REPRESENTING Scs in Brent Cross or any other store for that matter. He was extremely rude, uncaring of his position within his employment or us, and he simply has no customer service skills ser. RUDE BEYOND BELIEF and he left me in tears! Please share my review with others so you done experience the same nasty experience. I do hope the CEO of this company and Store Msnager Carl is reading their reviews, and I hope they will in future train all staff better. I guess you cannot teach a person to have a sparking personality when they are just simply rude through and though and dont care about the company they work for! I sincerely hope I don't come across this sales man ever again.”

Helpful Report

Posted 1 month ago

“Ordered my sofa back in September for delivery 2Nov no delivery , was given date of 3rd Dec-no show, then received a text that it would arrive 4 Dec had a call at 5.45 that the delivery team were stuck in traffic in Torquay. Next day I phoned the sales team to see what was going on and was told my order went back to the distribution centre.On asking where that was , was told it was in Bridgend, half an hour from my address so my question is why was it in Torquay when it was in the distribution centre prior to delivery. Today the sofa arrived at my address but the delivery guys made little attempt to get it through the door before saying it wouldn’t fit (the same size sofa left through the same door) to be honest one of the delivery guys was struggling to lift it and just gave up and I was left having to send it back.On ringing the company I am told I can’t have my money back as I signed the paperwork even after shocking service so I am left with no sofa again. My advice to anyone thinking of buying from this firm read all the reviews on this forum, I wish I had before ordering from them, a very expensive mistake!”

Helpful Report

Posted 1 month ago

“I ordered two settees on 11th August and I was told these would be delivered on or around the 15th November. It’s now 13th December and I still haven’t received them. That 4 Months I have waited now. I have had one email telling me the system is down so they are unable to contact me and I can’t contact them. This is appalling service and if they are not delivered by Christmas I will cancel this order and I want the money I paid (in good will) as a deposit back.”

Helpful Report

Posted 1 month ago

SCS is rated 1.5 based on 1,808 reviews