SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,843 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,843 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy from scs one repair inches first year and needing a second one which they want to charge £75 pounds for. The springs aren't covered after a year so don't sit on your sofa because that's what will fail. I have a 4 seater corner sofa that only 2 ppl can now sit on. DONT BUY”

Helpful Report

Posted 9 hours ago

“Purchased from SCS due to supposed quality of this furniture. How wrong was that decision. £5000 pounds worth of inferior quality furniture. present one, after two years. upholstery base and back lost all support in parts, patches. Now twoyears old . Big waste of money. Had a previous leather suite from DFS for 15 yrs (Not LA Z-boy) now passed on and still in good condition. Obviously LA Z- boy furniture not the quality it supposedly was”

Helpful Report

Posted 1 week ago

“Would give a zero if I could!! My 79 year old mam ordered a sofa on 4th jan and a couple of weeks ago received an email and text confirming delivery date as 24th March… it even named her deliver drivers! When she received her timeslot I got her old suite removed that day to make room for the new one. It never turned up! We have contacted every day and every day on the rare occasion when we have managed to get through we have been promised a call back with an update. Unfortunately, despite ringing and emailing we are still awaiting an update. In the meantime my poor mam is sitting on a garden chair. ScS customer service has to be the worst we have ever encountered! We can’t even get to speak to someone to get a refund!! They were very happy to take her money but not provide the goods!”

Helpful Report

Posted 1 week ago

“Delivery late rang 17 times in two weeks sent 4 emails to customer services which they did not respond to received two phone calls The girls i spoke to where very helpful and arranged a full refund I bought sofa on 3 jan and a delivery date of 17 march was expected . The person who sold me the settee no longer works in the store I had no help with my problem from the store manager I would not recommend anyone to purchase from scs their after sales service is awful and so stressful A sales assistant told me that the settee was coming from Vietnam”

Helpful Report

Posted 2 weeks ago

“I have recieved my sofa.. which has several issues. Call the number all day no one answers. E mail .. no one replies or acknowledges your issue. Quick to take your money but not interested of you have an issue or need help. Pathetic.”

Helpful Report

Posted 2 weeks ago

“AVOID. very poor service and quality of goods. ordered 2 carpets. 1 never turned up. the other has had to be replaced in places after 18 months. and inadequate fitting of carpet has contributed to its wear/lifting at joins, doorways etc. Shop staff make promises on delivery times that they know the factory cannot meet. Then you get no support. Customer support appalling. dates ignored, no apology, no communications, takes a lot of work to get a refund and starts to affect your mental health”

Helpful Report

Posted 2 weeks ago

“Useless Delivery arranged. Booked the day off. Watched the van in the tracker go past my town, and then go back the other way. Only to then get a text at 15:00 saying the delivery would not be completed No explanation and customer services were completely useless Avoid at all costs. Truly terrible company”

Helpful Report

Posted 3 weeks ago

“Absolutely disgusting customer service, I've been waiting 10 weeks 3 times they have arranged a delivery date and 3 times they have cancelled I've wasted annual leave from work , I've asked for a refund but I've been told it has to go through a manager in head office 3 hour wait to get through to customer service but when you go on the website to browse there sales team bombard you with calls . I would never ever use this company again it's appalling. The worst company I have ever dealt with .”

Helpful Report

Posted 4 weeks ago

“Don't use SCS, go to a different company. If I knew what I know now I would never have used them. Ordered our sofa in December and was told it would be 5/6 weeks. Now 3 months later we are still waiting. Only update we have is that will will now be May before it is delivered. 5 months is just not acceptable. No reply to our message to their complaints department sent weeks ago now and you are on hold for hours trying to get through to their customer service deparment. Use DFS, much better customer service. I will not be using SCS again or recommending them to anyone else.”

Helpful Report

Posted 4 weeks ago

“Despite repeated requests for updates on delivery time, nothing has been forthcoming. My messages and calls are not returned. The sofa has been stuck in a warehouse in Basildon since 13/1/25, when it should have been in my house by now. Appalling service and we are regretting using scs. Avoid.”

Helpful Report

Posted 1 month ago

“Impossible to speak to anyone at customer service. My delivery was promised for Friday 14th - as i was away on holiday until the 12th. so I called to get the message that wait time was 181mins (3 hours!) Tried Live Chat but it isn’t working as they want an order number and all i got was a receipt as i paid in full including the warranty extension. Pressed 1 for a call back twice and no call twice. Emailed twice and asked for a call or email but nothing. So now i have no option but to drive back to the store to find out WTF is going on!!!! How can this be labelled as customer service, will request a refund now and go to a reputable company who can give customer service as it should be!”

Helpful Report

Posted 1 month ago

“PRICE PROMISE - AN ABSOLUTE CON. I bought & paid for a sofa in November 24, delivery was to be in January 25 whch was fine. I was advised by the salesman that should the price go down I would be refunded the difference. During the Xmas sales the price dropped by £130. I called twice & was told yes I was due the difference & it would be passed to the relevant department. 3 emails later I got a response that I had upgraded the filling & that when the sofas are on sale a cheaper filling is advertised therefore I wasnt due a refund. I DID NOT upgrade the filling I bought as seen No mention was made of any different fillings. Will never buy from this Company again & I will advise anyone I know to avoid them”

Helpful Report

Posted 1 month ago

“If I could give a minis I would I would never in a million years recommend this Company. The quality of the sofa we have received, new range, 3k is absolutely shocking. Store won’t help. Been emailing the department for a month now and being completely ignored. I’ll be seeking legal action next week”

Helpful Report

Posted 1 month ago

“I wish I could give 0 stars. Store member lied to my face stating that "we never do black friday sales" and pushed me into purchasing my item then, rather than waiting. What do you know, It's down by a large amount in the BF sales. I went into the store, they told me to call support. The wait time to speak to someone was over 2 hours. I got a call back, they told me I was entitled to money back and would get back to me.. a month later, still no response. I have since called TWICE and emailed three times. Being TOTALLY ignored. It is now 4 months since I placed my order and no correspondence. Absolute trash company. AVOID AVOID AVOID.”

Helpful Report

Posted 1 month ago

“Did not deliver our sofa only our chair. Dont know how long will have to wait and have already taken old sofa to tip. Rude delivery man did not try to get into living room. Left after a few mins said had another delivery. Have waited months for this.”

Helpful Report

Posted 1 month ago

“Not delivered before Christmas even though they promised pre Christmas delivery. SCS don’t answer phones or emails. 2 decliners don’t work. Will now contact the Ombudsman involved. Absolute shambles. Wish we’d never purchased sofas from them. Extremely frustrating and upsetting. £3000 of furniture and not happy.”

Helpful Report

Posted 1 month ago

“Truly atrocious company, never buy from them ever. They have messed me around for months now, with no resolve whatsoever, and I hopefully won't lose all the money I spent on the sofa I wanted.”

Helpful Report

Posted 1 month ago

“Title: Disappointing Experience with Sofa Purchase I regret to share my negative experience with this company regarding my recent sofa purchase. After selecting a model that I liked during my visit to the showroom, the product delivered did not meet my expectations in terms of quality and materials. It lacks the density and durability I anticipated, resulting in a product that feels subpar and, unfortunately, reminiscent of lower-quality imports. Additionally, shortly after delivery, one of the sofas was damaged. Since August of last year, I have made multiple attempts to address these issues through emails and submitted photographs, but regrettably, there has been little to no response. An inspection was conducted, but no further action was taken. I was also misled regarding the size, as what was marketed as a three-seater has proven to be more akin to a two-seater, which is not fit for my needs. This has left me feeling quite dissatisfied with my purchase. Given these ongoing challenges, I am considering pursuing this matter through a small claims court and obtaining an independent assessment to support my case. I hope this review serves as a cautionary note for potential customers in the future.”

Helpful Report

Posted 2 months ago

“I've emailed SCS 4 times and written on trust pilot once Lynsey from SCS said that she was looking into the issue of the delivery of my sofas for me but ive still not heard anything from SCS as to when my sofa's might be delivered. If I don't get an answer from SCS I intend going back to SCS straiton Edinburgh to get my cash money refunded . I mean cash as that is exactly how I paid for my sofa's. I will shop somewhere else for a sofa . Sale's order number S0113-1000144178”

Helpful Report

Posted 2 months ago

“Appalling customer service. Messaged me at 4.20 pm Tuesday 11th Feb saying delivery Friday 14th - when I’m away on holiday. If you want to change it you have to give at least 2 working days notice so I called to get the message that wait time was 3 hours! Tried Live Chat but it isn’t working. Pressed 1 for a call back but no call. Emailed and asked for a call but nothing. Don’t you dare try and charge me for less than 2 days notice!”

Helpful Report

Posted 2 months ago

SCS is rated 1.5 based on 1,843 reviews