(June 2020-Nov 20.) SHOP HERE AT OWN RISK!!!!!! RECOMMEND READING BEFORE PURCHASE!!!!.. Bought 3 seater recliner and cuddle chair. Received a broken sofa on delivery, Abuse off Middlesbrough Trunk Rd sales staff when reporting the falt. 1st engineer came out asked him for a replacement sofa but asked it to be made safe as children under 4yrs in house. Engeneer Refused to report for a replacement, instead reported sofa had been fixed. When it hadn't. Phoned daily to aftercare team, as well as daily emails. (something I had no option but to do) Eventually have 2nd engineer inspect sofa and told dangerous, not to sit on it. Store manager told us the same not to sit on it. Continually asked for money back as we we refused a replacement. Had a call from head office offering money back Accepted, M/Brough STORE Manager phoned, refused to honour it as we had firniture over 30 days (but problem was reported 2 days after receiving sofa in june) left no option but to report verbally back that we would be issuing court proceedings to get money back, reported it also to aftercare (who were great and empathetic to situation) after phoning daily we eventually got dull refund!! Would DEFINITELY Would NOT ENTER THAT STORE AGAIN, WOULD AVOID SCS