June 2020-Nov 2020.. Avoid this company PLEASE READ. Ordered 3 seater recliner and cuddle chair, delivery date was put back a month, when it did arrive furniture was broke on delivery, delivery drivers hid this by putting sofa up against the wall. Reported the issue the next day at the MIDDLESBROUGH STORE Trunk RD. received verbal abuse from sales and a great lack of professionalism. Reprted the issue to the aftercare team and how we were treated by the store. SCS sent 1st engeneer so We told the engineer we wanted the sofa replaced, for him to tell us No that wouldn't happen because of covid19. We then Asked to make furniture safe as children under 4years in the house, but we would not accept a repair because it was delivered to us broken. The engeneer reported back to SCS that he had fixed the sofa, and had ignored our request for a replacement. SCS emailed to say CASE CLOSED. We have the emails from SCS stating this, Had to phone and email daily for weeks turning into months. To request a 2nd engeneer to come out to check sofa, at the same time REQUEST OUR MONEY BACK. Becoming exhausted with the getting fobbed off, and quoting the Consumer Rights Act2015. ALL WHILE BEEN TOLD NOT TO SIT ON THE SOFA BECAUSE IT WAS DANGEROUS!! And them knowing we had CHILDREN UNDER 4yrs IN THE HOUSE. We told the aftercare team and the STORE MANAGER Verbally in person we would begin the process for court to get our money back the store shrugged it off saying that up to youes. A 2nd engineer eventually came to assess our furniture, He Confirmed the sofa and cuddle chair were broke due to MANUFACTURER which I recorded everything from his visit. He as confirmed the sofa had not been fixed to any standard the 1st engineer had put 2 screws in and split the fram wood in doing so ( i have the pictures still to confirm this) after his visit and more calls and emails to SCS, Their headoffice phoned. After 5 months finally offered a replacement sofa we refused and asked for full refund which was granted, then to our suprise. (Not) Days later the M/BROUGH STORE MANAGER phoned and said we were over the 30 DAYS agreement and refused to acknowledge the refund offer we were given.( From higher than him) We Had to phone the aftercare team again several times daily, as well as constant emails, hound them basically. Got refunded in November, but had to have a sofa SCS deemed Dangerous in the house with littlens for 6 months.