My experience of SCS is without double the worst retail experience I have ever encountered. Ordered 2 leather sofas in July which we were told could be with us the end of August. At that point we requested delivery for the first week in November to coincide with the redecoration of our living room. Since late October, our delivery has been put back 3 times now and is becoming more and more vague as to when we will receive them despite being paid for in full several weeks ago We also purchased a new carpet at the same time. The fitter came as arranged a fortnight ago to fit it and whilst doing so, discovered a 4 inch hole on the carpet. ScS are giving us no indication of when the replacement will arrive - all they can tell us it will be into the New Year So now after spending £2500 with SCS, we are sitting with a carpet with a big hole in it and no idea when we are likely to see our sofas On visiting the Edinburgh Straiton store on 2 occasions with a view to resolving these matters, I have had the misfortune of having to deal with their so called manager who I can only describe is the most incompetent individual I have ever come across who wouldn't know how to spell customer service, never mind deliver it. I can get a much more sensible conversation out my 9 year old daughter than I can in that place. Never again will I ever deal with SCS and would recommend everyone to take their business & hard earned cash anywhere but SCS unless you are happy to deal with a heap of grief, zero customer service and aren't bothered when you receive your goods.