Purchased a Endurance sofa .delivered on time no issues .seven months later metal rods have burst through seat cushions reported it waited 6 weeks for someone to come out and stick caps on ends of rods and order new seat covers . Still rods picking through though 2 months later new seat covers fitted complained about rods told nothing they can do but cap them off raised another complaint another engineer decides to remove a rod from one seat that has now sagged but other seats still have rods picking out . Another phone call another engineer turns up says it’s wear and tear after 7 months . Almost 10 months from first complaint still waiting on another engineer company sent letter today to arrange appointments called them and was informed they were only coming to recap rods and replace seat covers so still will have rods picking through and a sagging seat . Absolute joke . Called customer services from SCS waste of time don’t care said they will email warranty company again . At no point have SCS been in contact with me to keep me updated only contact is from me . If I had took it on hire purchase I would have stopped payment but I paid outright for sofa so they don’t seem to care . I will never buy from SCS again nor would I advise anyone to do the same . Purchased the Endurance sofa as was advised by salesman that it was very hard wearing and had a 20 year build guarantee didn’t even last the year . Even the engineers have agreed it’s a poor build .