Purchased two reclining swivel chairs from scs at a cost of £1400, waited almost nine months for deliery, one chair has developed a fault in the gas lift strut and sinks to its lowest position when anyone sits on the chair. I paid '£60 for technition to come and check the fault, he said it was a manufacturing defect. A further phone call from scs informed me that despite the ten year guartantee, they no longer stocked this line and would not repair it, they did offer a credit note in lieu but I will not buy anything else from this store. Still negotiating but not hopeful